Payment Terms, Cancellation Policy, Travel Guidelines & Terms and Conditions
Thank you for choosing Orange Tree Travel Services. Kindly read the following terms and conditions carefully. Confirmation of any booking with us shall be deemed as acceptance of these terms and conditions.
- Payment Terms
An advance payment is mandatory to confirm and process all bookings. The advance amount shall be decided by Orange Tree Travel Services depending upon the nature of services, supplier requirements, and the time remaining before the commencement of the tour.
100% advance payment is mandatory for Air Tickets, Helicopter Tickets, Train Tickets, Bus Tickets, Visa Services or Any other service specifically advised at the time of booking.
The complete balance payment must be cleared on or before the prescribed cut-off date and before the commencement of the tour.
If payment is not received within the stipulated time or there is no response from the client, Orange Tree Travel Services reserves the right to cancel the booking without prior notice. Any cancellation charges levied by suppliers shall be payable by the client.
- Cancellation Policy
All cancellation requests must be submitted in writing via email or WhatsApp.
Cancellation charges shall be applicable from the date on which the written cancellation request is received.
| Cancellation Period | Cancellation Charges |
| 45 Working Days or more before travel | 25% of Total Package Cost |
| 30 Working Days before travel | 50% of Total Package Cost |
| 15 Working Days before arrival | 75% of Total Package Cost |
| Less than 15 Working Days / No Show | 100% Cancellation Charges (No Refund) |
Important Notes
Airlines, Railways, Hotels, Cruise Operators, Bus Operators and other suppliers may have separate cancellation policies.
Wherever supplier cancellation charges exceed the above policy, the actual cancellation charges shall be applicable.
Bookings made during Peak Season, Festivals, Long Weekends, Special Events and Fair Dates are generally non-refundable and non-amendable.
Bookings made in Offer Price are non-refundable
- Booking Confirmation
All email conversations, WhatsApp communications, quotations and confirmations exchanged with Orange Tree Travel Services shall form an integral part of the booking contract.
Clients must carefully verify the following before confirming the booking: – Passenger Names, Travel Dates, Destination, Number of Guests, Room Category, Vehicle Type, Package Inclusions
Any correction or amendment after confirmation may attract additional charges.
- Medical Fitness
It is presumed that every traveller is physically and mentally fit to undertake the journey.
Guests suffering from serious medical conditions must inform us before booking.
Certain destinations may require a medical fitness certificate.
- Identity Proof
Every traveller must carry a valid Government-issued Photo Identity Card like Aadhaar Card, Passport, Election ID Card.
Driving Licence and PAN Card may not be accepted by certain hotels or authorities.
Hotels reserve the right to refuse check-in in case of invalid or suspicious identification. Orange Tree Travel Services shall not be held responsible for such refusals.
- Minor Guests
Guests below 18 years travelling without parents or legal guardians must provide a written authorization from their parents or guardians wherever applicable.
- Package Prices
All package prices are dynamic and subject to change until booking confirmation.
Any revision in Hotel Rates, Taxes, Entry Fees, Transportation Costs, Fuel Charges, Government Levies, Airline Fare, Currency Exchange Rates shall be borne by the client.
Surcharges shall be applicable on Festivals, Fairs, Long Weekends and Blackout dates.
- Hotel Reservations
Hotel reservations are confirmed only after receipt of the required advance payment.
All bookings are subject to availability.
If the proposed hotel is unavailable, we shall arrange a similar category hotel.
Any upgrade requested by the client shall be chargeable.
Room tariffs are based on the base category unless otherwise mentioned.
Please check Hotel Reviews and Photos online (On Internet).
- Role of Orange Tree Travel Services
Orange Tree Travel Services acts only as a tour operator, travel consultant and booking intermediary.
We do not own or operate hotels, airlines, cruise operators, transport providers or sightseeing attractions.
Although we exercise reasonable care in selecting our service partners, we shall not be liable for deficiencies, delays or failures on the part of third-party service providers.
- Hotel Policies
Standard Check-in and Check-out timings shall be as per hotel policy.
Early Check-in and Late Check-out are subject to availability and may be chargeable.
Hotels may collect a refundable security deposit during check-in.
Room preferences including floor, view, smoking/non-smoking, king/twin beds or interconnecting rooms are subject to availability.
For any additional guest accommodated in the same room, an extra mattress (placed on the floor) or separate bedding shall be provided, subject to availability and applicable charges. The type of extra bedding provided shall be at the discretion of the hotel/service provider and may not include an extra bed unless specifically confirmed at the time of booking.
Due to the naturally low temperatures prevailing in most hilly regions, accommodation shall generally be provided in Non-Air-Conditioned (Non-AC) rooms, unless Air-Conditioned (AC) rooms are specifically requested by the guest, confirmed at the time of booking, and mentioned in the booking confirmation.
- Child Policy
Children below 5 years generally stay complimentary on a sharing basis unless otherwise specified.
Meals, milk and additional services for infants are chargeable.
Child policies may vary from hotel to hotel and destination to destination
Incorrect declaration of a child’s age may result in additional charges payable by the client.
- Meals
Breakfast on the day of arrival is generally not included unless specifically mentioned.
Meal timings shall be strictly as per hotel schedule.
No refund shall be provided for unutilized meals.
Depending upon occupancy, hotels may serve Buffet, Set Menu or Fixed Thali.
- Vehicle Usage
Air-conditioning may remain switched off during hill driving or when the vehicle is stationary.
Vehicle usage shall be strictly as per the itinerary.
Garage-to-Garage kilometer calculation shall apply wherever applicable.
Driver working hours are generally from 8:00 AM to 6:00 PM unless otherwise specified.
Drivers are responsible only for driving and basic travel assistance.
Multiple pick-up and drop locations must be informed in advance.
Additional sightseeing or route deviations shall be chargeable.
Vehicles shall be driven strictly in accordance with the speed limits and traffic regulations prescribed by the applicable government authorities.
In certain tourist zones and hilly areas, driving after sunset and playing music may be restricted due to safety regulations and road conditions. Guests are requested to cooperate and comply with such restrictions.
- Sightseeing
Sightseeing is subject to weather, road conditions, government regulations and local restrictions.
In case any attraction remains closed due to maintenance, weather, local orders or unforeseen circumstances, no refund shall be applicable.
Tour schedules may be rearranged for operational convenience.
In case you want multiple visits to some particular place/point, kindly mention in advance because some places are having very high parking charges.
- Hills & Remote Destinations
Guests are requested to understand that facilities in hill stations and remote destinations may not match metropolitan standards.
Road conditions, parking arrangements and local transport restrictions may require short walks or alternate transport at the guest’s own expense.
- Baggage
Guests are requested to travel with reasonable luggage.
Oversized baggage or excess luggage may require a larger vehicle or an additional vehicle at extra cost.
In Few Destinations the Rooftop Carrier in the vehicles are not permitted.
- Damage to Property
Any damage caused by the client to hotel property, vehicles or any third-party property shall be the sole responsibility of the client.
- Insurance
The package cost does not include travel insurance unless specifically mentioned.
Clients are strongly advised to obtain adequate travel, medical and baggage insurance before travel.
- Force Majeure
Orange Tree Travel Services shall not be liable for any delay, cancellation, additional expenses or loss arising due to circumstances beyond our control including but not limited to Natural Disasters, Landslides, Floods, Earthquakes, Political Disturbances, Civil Unrest, Road Closures, Flight Delays, Airline Cancellations, Mechanical Breakdowns, Government Restrictions, Pandemic-related Regulations, Traffic Congestion, Weather Conditions
Any additional expenses arising due to such events shall be payable by the client.
- Amendments
All amendments or modifications must be requested in writing.
Modification charges along with any supplier charges shall be payable by the client.
- Guest Conduct
Guests/ Customers are expected to maintain proper behaviour throughout the journey.
Please follow the code of conduct while visiting temples or any religious places. Please don’t hurt anyone’s sentiments and don’t disturb the local culture and environment.
Consumption of alcohol, hookah, narcotics or any illegal substances inside vehicles or public areas is strictly prohibited.
Orange Tree Travel Services reserves the right to terminate the tour without refund if a guest’s conduct endangers others, damages property or disrupts the smooth operation of the tour.
- Mobile Connectivity
Mobile connectivity varies across destinations. Guests are advised to check network availability with their respective service providers before travelling.
- GST & Taxation
Clients requiring GST invoices must provide their GSTIN at the time of booking. GST details cannot be incorporated after completion of the tour.
- International Travel
Passport validity must be at least six months from the intended return date.
TCS shall be applicable as per Government of India regulations.
Visa approval is solely at the discretion of the respective Embassy or Consulate.
Visa fees remain non-refundable in case of rejection.
Any Currency exchange fluctuations shall be borne by the client.
- Transportation
Orange Tree Travel Services shall not be responsible for cancellations, delays, rescheduling or operational decisions made by Airlines, Railways, Bus Operators or other transport providers.
- Errors & Omissions
Despite every effort to ensure accuracy, inadvertent typographical or clerical errors may occur. Orange Tree Travel Services reserves the right to rectify such errors without prior notice.
- Right to Amend
Orange Tree Travel Services reserves the right to amend or update these Payment Terms, Cancellation Policy and Terms & Conditions at any time without prior notice.
- Jurisdiction
Any dispute arising out of or relating to the booking or services shall be subject exclusively to the jurisdiction of the competent courts at Gautam Budh Nagar, Uttar Pradesh.
Declaration
By making a booking and/or making any payment towards the booking, the client acknowledges that they have carefully read, understood and accepted all the above Payment Terms, Cancellation Policy, Travel Guidelines and Terms & Conditions of Orange Tree Travel Services.